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 1. Booking & Retainer (Deposit)

• A non-refundable retainer (typically 25%–50%) is required to secure your event date.

• This retainer reserves your date and compensates for lost booking opportunities.

 

 

2. Client Cancellation Policy

• More than 60–180 days before event:

  • Payments (excluding retainer) may be partially refundable depending on timeline.

• 30–60 days before event:

  • Partial refund or credit may be issued.

  • Retainer remains non-refundable.

• Less than 30 days before event:

  • No refunds — full balance may be due due to reserved time and preparation.

 

 

3. Same-Day / Late Cancellation

• Cancellations within 48 hours–7 days of the event:

  • No refunds

  • Client may be responsible for 100% of contracted amount

 

 

4. Rescheduling Policy

• Rescheduling is allowed with advance notice (typically 14–30 days)

• New date is subject to availability

• Retainer transfers to new date (one-time transfer recommended)

 

 

5. Cancellation by DJ / Company

• If the DJ cancels due to unforeseen circumstances:

  • Full refund issued, including retainer

  • OR a qualified replacement DJ may be provided

 

 

6. Force Majeure (Uncontrollable Events)

• Includes weather, emergencies, government restrictions, etc.

• Options:

  • Reschedule event

  • Credit toward future booking

  • Partial or full refund depending on situation

 

 

7. Refund Processing

• Approved refunds are issued within 7–30 business days

• Processing fees (if any) may be deducted

 

 

8. Written Notice Requirement

• All cancellations/reschedules must be submitted in writing (email/text)

• Verbal cancellations are not valid